Anonymous
map-marker Fremont, California

Please send my order it was a rug never receive it

I ordered a rug almost 3 months ago I never receive my rug from you guys so please send my rug . Im really not happy about this my address 2201 Lafayette drive Antioch ca 94509
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ABBIE J

Have not received my rug

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I bought a rug and a quilt from in October. Received the sheets sown together disguised as a quilt, looked nothing like the picture, but no rug. I spent 123.00. I would like my rug.
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Loss:
$69
Pros:
  • No pros
Cons:
  • Scam company product quality is lacking
  • If you receive the product it looks nothing like the photos
  • No delivery

Preferred solution: Full refund

User's recommendation: Don't buy from here.

Patricia G Lpz

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Verified Reviewer

Products are not what is on their website

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Bought quilt that was nothing but a sheet with design stamped on it. A tote that was half the size the Docat was missing an eye.
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Cons:
  • Scam chinese company

Preferred solution: Full refund

User's recommendation: Don't buy, scam

Pamela V Mqr

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Verified Buyer
|

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Verified Reviewer

Misrepresentation and can’t reach customer service for return

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AzCozy - Misrepresentation and can’t reach customer service for return
AzCozy - Misrepresentation and can’t reach customer service for return - Image 2
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Updated by user Feb 04, 2020

2/3/20 since I was not able to contact AZCOZY by the email on the website and no phone number was provided I mailed the package back to the address on the website. I figured if I returned it my credit card company could help me get my money back.

The package was refused stating they did not order anything from me and was returned to shipper, me. I have yet to get it back.

I really don’t know what to do at this point. Suggestions welcomed.

Original review Jan 05, 2020
I ordered a 2 Sherpa blankets and the first item I finally received was not the Sherpa blanket they showed in the photo on their website. The design was the same but it didnt have the thick Sherpa backing. I went to the website to find out how to return and said you couldnt return if it was opened. Well I opened one of them to see that it wasnt what I ordered. The website also states you have to contact customer service before returning. I emailed customer service about the discrepancy. I told them I wanted to return because it wasnt the quality I was expecting and not like the photo. Rather than tell me how to return they ask me to send photos. I do and I dont get a reply. I email again. They apologize and ask me to send photos again. This time the email doesnt go through. I have emailed 8 times and the mail comes back undeliverable. You only have 30 days to return. Per their website if you return without contacting customer service you may not get a refund. I dont know what to do or how to contact them.
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Loss:
$100
Pros:
  • There are no pros to this product
  • There are no pros
Cons:
  • Items not as pictured or described
  • Poor customer service
  • Poor quality
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Resolved
FREDERICK M Iiy

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Verified Reviewer
| map-marker Sicklerville, New Jersey

Resolved: Would like to return the product we received

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Updated by user Jun 19, 2020

Company fixed the issue and I have been provided with partial refund. an apology and a percentage refund of purchased price...

Original review May 20, 2020
ordered on March 28th and just received. Understood it was hand made and would take time but I received it looked like it didn't take 5 minutes for them to do it. binding around the outside of the rug is not finished off and looks like crap, my 9 year old granddaughter could of done better I wish to return this rug. Please send me the information on how to proceed to send the rug back and get a refund
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User's recommendation: DO NOT BUY ANYTHING

1 comment
Guest

I bought 2 quilts. The image of my purchase looked so nice.

The product is thin, ugly stamped cheaters quilt fabric. This is not a quilt that is pieced. Don't be drawn in to buy the beautiful image on the site. I sent them back only to have the package returned as undeliverable.

I spent money on the quilts and return postage. I fell for a scam. I have 2 quilts I will donate to a Christian thrift shop.

Very disgusted with this company. Shameful to promote what appears to be a beautiful product when, in reality it is just a complete crapy product.

Joan L Pbm

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Verified Reviewer

False advertising , product not as ordered , scam company

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Bought bedspread , what i ordered was not what i recieved , my complaint same as others fabric has a blurred , enlarged picture of a section of quilt . Fabric is very cheap. Why is wish.com still allowing this vendor . You cannot contact them . Azcozy is a sub along with many others , under a larger company . Has any one been able to get their money back from pay pal . Any advice would be appreciated
View full review
Loss:
$59
Cons:
  • Product is just not as advertised
  • Scam products

Preferred solution: Full refund

User's recommendation: Do not buy from rugflow.com aka azcozy's quilts

Alexandra G Tjb

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Verified Buyer
|

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Verified Reviewer

It's a SCAM

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AzCozy - It's a SCAM
AzCozy - It's a SCAM - Image 2
Worst item I've ever received from an online order. Not AT ALL what was described. I was sent a poorly made blanket. Not a plush rug worth $150. Not even the weight of a large pillow and I order the XL. Roughly 5 x7' Image is fuzzy and poorly printed. Obviously a stolen image. They're ripping off customers and artists. This is a scam.
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Pros:
  • Great designs
Cons:
  • False contact info
  • Scam company
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Barbara S Ymj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Don’t buy

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AzCozy - Don’t buy
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I ordered a rug before Christmas approx 12/20/19 and received it 1/15/20. Of course I was excited after the long wait to open my package but was very disappointed upon opening it. It is cheaply made and not the quality and all that I expected. It also has black marks on the top of it in several spots along the top. The rug is supposed to be 6x4 and it falls short of tht. I have pictures to show tht
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Loss:
$79
Pros:
  • Advertise what looks great
Cons:
  • Poor customer service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Robin C Yqk

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Verified Reviewer

Want to return rug

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The product that I ordered is not what I expected and it was $89.95. I would like to return my rug. Definitely not happy with the quality
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Loss:
$90
Pros:
  • There are no pros to this products
Cons:
  • Poor quality
  • Super poor quality

Preferred solution: Full refund

User's recommendation: Don't buy anything from this company, very Poor Quality! I wish I would have read the reviews first

Tonya S You

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Verified Buyer

DO NOT ORDER FROM AZCOCY

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AzCozy - DO NOT ORDER FROM AZCOCY
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I received my order and it is wrong. I ordered a totally different blanket and it should have said I am a Nurse. But it says I am a Teacher. It also should have been Sherpa. I am very disappointed, after waiting almost a month to receive the blanket, I was sent the wrong thing. I was not sent any return or refund information. I have sent them two emails and they have not responded. Dissatisfied, Tonya Starks Sent from my iPhone
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Loss:
$69
Cons:
  • Sent me totally wrong blanket
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Caroline B Efh

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Verified Reviewer

Just don't

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AzCozy - Just don't
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AzCozy - Just don't - Image 3
I have not received confirmation of mailing for 3 rugs. Paypal will not give me my money back - which is aggravating and now I am reading all these reviews. I wish I had known - why did FB have this company on their site - they are horrible. I tried emailing and it said their email box was full or not accepting emails. When will someone press charges against this company - I thought stealing and intentional misadvertising was illegal?
View full review
Loss:
$400
Cons:
  • No customer service phone number
  • No delivery
  • No contact
Reason of review:
Poor customer service

Preferred solution: Full refund

Theresa P Lyq

Don’t buy from them scam!!!!

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AzCozy - Don’t buy from them scam!!!!
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Updated by user Feb 19, 2020

The Tommy Bahama comforter was a sheet no labels.

Original review Feb 19, 2020
I ordered a quilt and received a sheet. Then to send it back they wanted me to send a picture to see if they would approve it. So after waiting they said send it to China . I went to post office and they said $199.00 to ship back on a 89.00 item. SCAM COMPANY! I have read many reviews all bad. I wish I would have read this before buying. I just lost 89.00.
View full review
Loss:
$89
Pros:
  • There are no pros
Cons:
  • Quality and service
  • Items not as pictured or described
  • Poor customer service

Preferred solution: Full refund

Barbie H Rhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will not recommend this company

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AzCozy - Will not recommend this company
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Item was not what I expected it to be the rug was more like a blanket or a wall hanging I just want to return it they will not send me a returning address label and its gonna cost me $67 to return it myself, and its cheaper for them just to send me a label
View full review
Loss:
$100
Pros:
  • What they show
Cons:
  • Nothing like what was in the ad
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anna P Zvo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Do not order from this Facebook store it is scam!

AzCozy - Do not order from this Facebook store it is scam!
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AzCozy - Do not order from this Facebook store it is scam! - Image 3
Ordered bedspread on November 5, 2019 when received item it was not as represented on site. Very cheaply made of very poor quality fabric. Did not receive any receipt or paperwork with item to ask for returning item to receive credit. This company also does not supply telephone number for customer service. Emailed my request and as of today January 15, 2020 have not received reply. Went online to check and seems this company has a DMCA takedown notice on it.
View full review
Pros:
  • There are no pros
Cons:
  • Items not as pictured or described
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

RIP OFFS

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AzCozy - RIP OFFS
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Bogus merchandise! I bought what I thought was going to be a bedspread and I got this!
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Cons:
  • Stole my money with no product sent
  • Quality and service
  • Poor quality not cotton as described
Joyce B Lhx

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Verified Reviewer

Do NOT do business with this Company

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AzCozy - Do NOT do business with this Company
I ordered a bed set "Waverly Charleston Chirp" from above company AzCozy. It took over a month and 1/2 to receive it. It wasn't even close to the picture... should have been a quilt with a striped lining. It was a duvet with a brown fabric back. It was faded. I can't believe they sent me this garbage. I've tried to reach them so many times, and my email is not deliverable. I want to get a refund and can't even reach them. Any help you can provide will be much appreciated.
View full review
Loss:
$79
Pros:
  • There are no pros to this product
Cons:
  • Scam company product quality is lacking
Reason of review:
Bad quality

Preferred solution: Full refund

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